i went back after 2 weeks to see my salesman so he can show me how to do things on my car but he was not there. a guy came to me and ask, can i help you sir? i told him that i needed some help with the stuff on my car since i don't understand how to work all of these electronics. my pleasure, he replied, i will be glade to help. he sat with me in the car for a while and step by step went through it all and made sure i can do it myself too. I was so pleased, thank you mr. sam
Thank you for providing great support in my buying option. I was not ready to buy but will come back soon! The golf manual was a great value and fun to drive.
After a month of comparing the SUVs (Enclave, Explorer, Highlander, Outback, Pilot, Forerunner, Sequoia, Traverse, …) we drove off in an Atlas and never looked back! VW’s Atlas checked all the boxes for us. Too many factors to list here but we will mention Atlas’ leatherette seating that actually looks, feels, and lasts much better than leather, cleans a lot easier than cloth, and offers an animal-friendly alternative. Thank you to VW for the choice, just cloth or leather seating from the competition. Atlas also provides significantly more usable cargo space with clever rear seats that fold truly flat and lock down to minimize cargo bouncing (VW designers must be dog owners). Atlas’ driver controls and radio/media/technology functions are intuitive and laid out logically. No afterthoughts in this vehicle. It is an unbelievable value offering the timeless styling, superior fit and finish, stable quiet ride, and confident handling of SUVs priced significantly more yet Atlas’ factory warranty is twice as long! The only way to make an Atlas better is to get it at a dealership that knows its products and is serious about selling vehicles. We did a lot of visiting and comparing. We got to know most of the VW South Charlotte staff. Kwasi was with VW in Germany and knows just about everything on any model VW ever made -- his passion for the brand clearly shows. Jay helped us test drive various models always with a relaxed smile even around closing time or in the rain. One thing we appreciated was that the sales staff “shares” customers so you get the help you need whenever you want it, no waiting. Regarding the price, we always shop around giving each dealership one chance to offer us their best “out the door” price. Many dealerships wait until the end of the month to get serious. Every day is the “end of the month” at this dealership. Moe (Sales Manager) clearly respected our time and our request offering us our best initial price and because of their huge inventory they had the exact Atlas we wanted. We spent a little more time looking at the Highlander and Pilot (just to be sure) but the more we looked, the better the Atlas got. We went back to buy our Atlas but it was sold, disappointing but fair. We started discussing another Atlas in their inventory when Patrick (another Sales Manager we had not met) comes over and joins the conversation to tell us they located at least two more of the exact Atlas we wanted and would have one delivered for us to test drive around noon the next day (this was around 7pm). The team approach of this dealership, at all levels, is unbelievable. They want your business and their effort shows. We can also tell you their service department is super as we have used them to service our two TDIs for over a decade. Joerg from service also gladly answered some of our mechanical Atlas questions before we purchased. We would give this dealership 10 stars (out of a possible 5) if we could!
Nancy was very helpful and kind. She explained what was needed and what I could do to fix it. I’m definitely going back to this dealership for my service needs.
Everyone at Volkswagen did everything they could to make me happy. Sam I am answered all of questions and explained everything to me, he really left no question without answer..I feel comfortable and happy with my experience there. Best car buying experience ever! Thanks again Sam I am!! (what a nice name!!). You guys are great!
VW of South Charlotte did an outstanding job - The service that I received was outstanding. The Service Consultant explained the problem well and got me a rental car. The repair on my car was excellent and was done quickly. I will go back there.
After some confusion VW went out of their way to make us feel great. Glad doing business with VW of South Charlotte
Perished the lot on Saturday, Dec 2 and Drew Woods introduced himself. Very relaxed yet professional demeanor which enabled me to feel comfortable with him and the process. Purchased a VW Passet for my daughter on Sunday, Dec 3. Drew was honest and thorough. He spoke on a level about car buying that even my teen could understand! Everyone in finance were straight to the point. Not a lot of wasted time with filters, just the facts. I am recommending others to VW South to see Drew and purchase a car! Great dude! Fabulous service! Enjoyable and painless experience!
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